Productivity improvement with the increase of passenger and cabin baggage tray count…
serves as a cornerstone of our approach at the UK’s 2nd busiest airport
Intelligent Automation for Optimised Passenger Flow:
Advanced 3D sensor technology and on-demand video content were deployed to automate and enhance the passenger experience. This led to non-financial benefits like elevated customer satisfaction and repurposing of technology from earlier projects. Both agile and waterfall methodologies were utilised to meet various operational needs.
Substantial Cost Efficiency:
The repurposing of existing infrastructure led to significant operational cost savings, amounting to £1.68 million in manpower expenditure. The efficiency gains were subsequently extended to staff lanes, providing further value.
Streamlined Workforce Management:
Introduced a third-party automated workforce scheduling system to replace paper-based workflows for security staff. The switch followed open industry standards and resulted in annual manpower cost-savings of £500,000.
Expertise in Secure Operations:
Our approach is enriched by an exemplary background in the British military, where responsibilities included the defence of British airbases worldwide. This adds an extra layer of credibility and expertise in navigating complex security landscapes within critical national infrastructure.
